Return, Refund & Exchange Policy
MIH Wear Quality
At MIH Wear, we take pride in the quality of our products and want you to feel confident about your purchase. If something isn’t right, we’ll do our best to make the process simple and fair.
Makin it Happen
·
Your Story
·
His Glory
·
Makin it Happen · Your Story · His Glory ·
Our Process
-
Returns & Exchanges
Regular-priced, non-custom merchandise may be returned or exchanged within 14 days of delivery.
To be eligible:
Items must be unworn, unwashed and unused.
Items must be free of stains, odors, pet hair, deodorant marks or other signs of wear.
Original tags and packaging should be included when applicable.
Proof of purchase or order number is required.
Items that do not meet these conditions may not be accepted.
-
Exchange
Need a different size or color? We’re happy to help with an exchange as long as the requested item is available.
Customers are responsible for the cost of returning the original item to MIH Wear. MIH Wear will cover the standard shipping cost of sending the first replacement item back to you.
Because inventory may be limited, we cannot guarantee that a particular size, color or design will still be available when we receive your return. If your requested replacement is unavailable, we can issue a refund or store credit.
-
Refunds
Once your return is received and inspected, approved refunds will be issued to your original payment method.
Original shipping charges are non-refundable, except when the return is due to an error by MIH Wear or a defective product.
Please allow 5–10 business days after your refund is processed for it to appear on your account. Processing times may vary depending on your bank or payment provider.
-
Return Shipping
Customers are responsible for return shipping costs for returns related to size, fit, color preference, change of mind or other personal preferences.
MIH Wear is not responsible for return packages lost or damaged in transit. We recommend using a shipping method that provides tracking.
If MIH Wear sent the wrong item or your product arrived damaged or defective, we will cover the reasonable cost of correcting the issue.
Custom Orders
Custom & Personalized Orders
Because custom products are created specifically for the customer, custom-printed, embroidered and personalized merchandise is final sale and cannot be returned or exchanged because of sizing, color preference, change of mind or customer-approved design choices.
If MIH Wear makes an error in the printing, embroidery, personalization or fulfillment of your custom order, please contact us within 7 days of delivery so we can make it right.
Sale & Final-Sale Items
Items specifically marked Final Sale cannot be returned, exchanged or refunded.
Sale merchandise that is not marked Final Sale follows our standard return policy unless otherwise stated at the time of purchase.
Order Cancellations
Because we work to process orders quickly, cancellations are not guaranteed once an order has been placed.
Custom orders cannot be canceled once production has begun.
Starting a Return or Exchange
Before mailing an item back, please contact MIH Wear at Makinithappen@MIHWear.com with:
Your name
Order number
Item you would like to return or exchange
Reason for the return or exchange
Please wait for return instructions before shipping your item.
Do not send returns without first contacting MIH Wear.
MIH Wear reserves the right to decline returns that do not meet the requirements of this policy.
